Academic Manager, Chiang Mai Partner Schools

Academic Manager, Chiang Mai Partner Schools

British Council is recruiting an Academic Manager (Senior Teacher) in Chiang Mai.


Role Purpose
•    As a key member of our academic team, to lead on the development and delivery of high-quality English language products and services that meet or exceed the expectations of internal and external customers. This will entail day-to-day and strategic management to organisational standards of the academic programmes being delivered at our partner schools in Chiang Mai. These should meet the requirements of external stakeholders while enabling the British Council to achieve its objectives.
•    As the leader of a British Council team operating across several off-site locations, to recruit, supervise and support teaching staff in developing the requisite capabilities and confidence to help them realise their potential and contribute towards the achievement of our organisational objectives.
•    To support the wider aims of the British Council and its cultural relations mission.



As an Academic Manager overseeing operations at Partner Schools and Universities (PSU) operations, the postholder will be expected to:
•    ensure best practice such that teaching and learning at the partnering locations is of the highest standard;
•    provide effective leadership to a team of both full-time and hourly-paid colleagues working across several locations, which should include the provision of professional support and pastoral care to help consolidate a positive and harmonious team dynamic;
•    meet or exceed targets for student volume, class numbers, productivity, and customer engagement and/or satisfaction;
•    actively contribute to the PSU team's efforts to enhance and grow the business beyond its current operations.



Main accountabilities

(a) Strategy and operations

Support the British Council’s English strategy through:

•    working with the rest of the PSU team to develop and deliver the Academic Quality Plan;

•    working with the head of department to match staff resources, skills and experience with scheduled class hours to maximise both quality and efficiency;

•    working with the head of department and other academic managers to ensure the smooth operation of programmes at the partner schools and universities in Chiang Mai resulting in uninterrupted service to our customers and partners;


(b) Leadership, academic management and line management

•    being a principal point of contact (alongside the partnership manager) at the schools and universities for students, parents, leadership staff and teachers, as well as for the British Council’s management team;

•    attending meetings with institutions’ heads of department and key stakeholders (e.g. PTA and school directors) as required;

•    building strong relationships with all stakeholders at the schools and universities by joining school activities and offering opportunities to take part in British Council activities;

•    facilitating accurate and effective two-way communication between key stakeholders, including customers, and dealing with academic enquiries or complaints with the Customer Management team.

•    working with the PSU team to enhance the quality of language teaching and meet or exceed targets for customer expectations;

•    ensuring instructors are managed and developed according to British Council systems and principles to nurture their capability to support students as well as to consolidate their morale and job satisfaction;

•    ensuring the delivery of high-quality English language services at the schools in accordance with British Council standards and the organisation’s global safeguarding and equality policies, as well as the schools’ own requirements;

•    actively engaging in professional development and performance management to ensure quality and high standards in teaching and learning, and maintain British Council’s position at the forefront of best ELT practice.


(c) Teaching, training and other duties

•    planning, preparing and delivering up to 12 hours of high-quality English language teaching per week in line with Teaching Skills Level 3, and being able and prepared to provide cover as and when required

•    supporting the partnership managers in pursuing business development in the Chiang Mai and Northern Thailand area, attending meetings with prospective partners and contributing to proposals and promotional events such as demonstration lessons and workshops;

•    performing any other reasonable management duties as assigned by the head of department.


About us

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 80 million people directly and 791 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

What we offer

The successful candidate’s starting point within the pay scales below is set according to their qualifications and experience as well as their previous position on the British Council’s global salary scale (if applicable). 

Level 5 Chiang Mai monthly salary (gross):
     min: THB 86,107
     max: THB 110,574




35 days of annual leave 

Medical plan for employee  as well as for eligible dependents

Relocation and repatriation support  (if recruited from overseas)
Professional development opportunities (e.g. access to suite of online training options; support - subject to approval – with distance Masters courses).

What we want

•    four years’ post-certificate, which includes two years’ post-diploma (i.e. DELTA/Trinity Dip TESOL) experience;
•    scheduling/timetabling experience;
•    experience of line management of teachers;
•    a minimum of 1,200 hours of post-certificate experience should have been gained from teaching one or more of the following age groups:  
    o    Young learners aged 3 to 5
    o    Young learners aged 6 to 11
    o    Young learners aged 12 to 18 

You need to have the requirements below:

AND one of the following sets to apply:

TEFL Certificate
How to apply

Please go visit and apply via


Application will close on 27 May 2020 (23:59 UK time)


We encourage you to visit our recruitment portal and register for job alerts.

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